The CAP (Client Assistance Program) is a short-term emotional support service designed for individuals impacted by a motor vehicle accident. We offer practical, empowering counselling and app-based self-help tools to help clients rebuild confidence, regulate their nervous systems, and return to daily life quicker - both on and off the road

The CAP supports a wide range of common emotional responses post-MVA (motor vehicle accident), including:

• Difficulty returning to work or normal routines

• Feeling emotionally overwhelmed or “stuck”

• Fear of driving or being a passenger

• Nervous system dysregulation (e.g., jumpiness, irritability, shutdown)

• Struggles with parenting post-MVA or parents with nervous children

Clients receive:

• 1:1 sessions with experienced CAP counsellors

• A customized return-to-driving plan if needed

• Access to our amazing new interactive mobile self-help app (grounding tools, calming exercises, education modules)

• Guidance for supporting children post-MVA

• Simple strategies to improve emotional regulation in daily life

The CAP is not long-term psychotherapy. It’s a targeted, functionally-focused intervention designed to help clients recover emotionally in the weeks following a crash. Our approach is non-pathologizing, very functional, and designed for real-life recovery, not clinical diagnosis.

Early support reduces unnecessary long-term claims by helping clients get back behind the wheel and back to their routines with confidence. The CAP improves client experience (NPS) by providing empathetic, proactive support — showing clients they’re seen, not just processed.

All services are delivered by trained, licensed CAP counsellors with expertise in short-term emotional support and nervous system education. Our team is warm, relatable, and focused on real-world recovery — not clinical labels.

GuidanceCare is a life, illness and pet policy-embedded benefit that delivers the right support at the right time — helping clients understand their reactions and use strategies tailored to them.