The CAP (Client Assistance Program) is a short-term emotional support service designed for individuals impacted by a motor vehicle accident. We offer practical, empowering counselling and app-based self-help tools to help clients rebuild confidence, regulate their nervous systems, and return to daily life quicker - both on and off the road

Our programs are designed to be offered entirely virtually via telephone or secure video sessions, making it accessible across Canada.

The CAP supports a wide range of common emotional responses post-MVA (motor vehicle accident), including:

• Difficulty returning to work or normal routines

• Feeling emotionally overwhelmed or “stuck”

• Fear of driving or being a passenger

• Nervous system dysregulation (e.g., jumpiness, irritability, shutdown)

• Struggles with parenting post-MVA or parents with nervous children

We make contact with your clients within 1–3 business days. This rapid response supports early intervention and client reassurance.

The CAP is short-term by design. We work quickly to implement tools and strategies so clients - and insurers - experience results fast.

Clients receive:

• 1:1 sessions with experienced CAP counsellors

• A customized return-to-driving plan if needed

• Access to our amazing new interactive mobile self-help app (grounding tools, calming exercises, education modules)

• Guidance for supporting children post-MVA

• Simple strategies to improve emotional regulation in daily life

The CAP is not long-term psychotherapy. It’s a targeted, functionally-focused intervention designed to help clients recover emotionally in the weeks following a crash. Our approach is non-pathologizing, very functional, and designed for real-life recovery, not clinical diagnosis.

We provide no formal reports. Clients have access to their session notes, and if we invoice via HCAI, there is a quick summary of OUR actions.

Referring is easy. Simply fill in our referral form, and our team will follow up directly with your client to get started.

Early support reduces unnecessary long-term claims by helping clients get back behind the wheel and back to their routines with confidence. The CAP improves client experience (NPS) by providing empathetic, proactive support — showing clients they’re seen, not just processed.

All services are delivered by trained, licensed CAP counsellors with expertise in short-term emotional support and nervous system education. Our team is warm, relatable, and focused on real-world recovery — not clinical labels.

GuidanceCare is a life, illness and pet policy-embedded benefit that delivers the right support at the right time — helping clients understand their reactions and use strategies tailored to them.