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A structured psychoeducational program for emotional recovery after an MVA. Human practitioner support included.

WHAT THE CAP IS

their body, their diagnosis, their physical function. The CAP works differently. The CAP is a structured psychoeducational early intervention program. Psychoeducational means the claimant becomes the active agent in their own emotional recovery. They learn why their nervous system is responding the way it is. They leave with specific tools to manage that response. They apply those tools independently. The practitioner facilitates — but the claimant does the work. That's what makes The CAP distinct from every other service in the accident benefits ecosystem. Not counselling. Not physiotherapy. Not treatment. Early emotional intervention — activated within one business day, with no treatment plan obligation, no clinical dependency, and no administrative burden on your team beyond the initial referral. The CAP activates fast, closes cleanly, and leaves the claimant better equipped for their own emotional recovery than it found them.

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WHY TIMING MATTERS

window when the nervous system is most responsive to support. Threat appraisals are still forming. Avoidance patterns — avoiding driving, social situations, or normal activity — are not yet entrenched. Early psychoeducation delivered inside that window changes the recovery trajectory in ways that intervention weeks later cannot replicate. The CAP is designed specifically for that window. One business day from referral to activation is not a service standard — it is a clinical imperative.

HOW IT WORKS

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Step One — Referral

The adjuster submits a referral through a simple online form in less than two minutes. No clinical triage required. No forms for the claimant to complete before activation. Practitioner-developed language guides are provided to help adjusters introduce the program with confidence.

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Step Two — Activation

Within one business day the claimant receives a personalized welcome, a practitioner assignment, and a curated resource package matched to their specific presentation.

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Step Three — Platform Access

The adjuster submits a referral through a simple online form in less than two minutes. No clinical triage required. No forms for the claimant to complete before activation. Practitioner-developed language guides are provided to help adjusters introduce the program with confidence.

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Step Four — Practitioner Support

psychoeducational telephone sessions. Goal-directed, science-based, and time-bounded — focused on ensuring the claimant has what they need to continue their own recovery with confidence.

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WHAT CLAIMANTS RECEIVE

Within one business day of referral, every claimant receives: A practitioner assignment and personalized introduction. A curated resource package matched to their presentation. Access to The CAP mobile app on iOS and Android. Up to two structured psychoeducational telephone sessions focused on emotional recovery with an experienced CAP practitioner.

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